Nurse Rachel Aesthetics Booking Terms of Service

Terms and Conditions
Agreement: These terms and conditions (Terms) are between Rachel Gregory trading as Nurse Rachel Aesthetics, a sole trader established in England and Wales (we, us or our) and you, the person booking or receiving the Services (you or your).
1. Acceptance and Services: You accept these Terms by making a booking or payment with us. We agree to provide the Services to you pursuant to these terms and conditions. The Services are those chosen by you as set out on our website, in our online booking form or in person when you book.
2. Bookings: You may book Services through our booking portal. Your booking is confirmed once we receive payment. We reserve the right to decline any booking at our discretion. Subject to your Right to Cancel as set out in clause 2, and your consumer law rights, we may charge a deposit to secure all bookings as set out at the time of booking.
3. Right to Cancel: You may cancel the Services within 14 days of the date when you make a booking with us (Cancellation Period). We will not commence the provision of the Services during the Cancellation Period unless you expressly request us to do so.
Please note that where you expressly ask us to commence the provision of the Services during the Cancellation Period:
• you will lose your right to cancel the Services, if the relevant Services are fully performed by us; and
• you will be liable to pay to us an amount for the relevant Services supplied up to when you inform us that you intend to cancel the Services, which will be proportionate to the full price for the relevant Services.
4. Disclaimer: You acknowledge and agree that aesthetic treatments carry inherent risks, which may include bruising, swelling, discomfort, allergic reactions, infection, and other side effects or adverse outcomes. Results can vary between individuals, and we do not guarantee any specific outcome. We perform all Services with reasonable care and skill, but the treatments carry inherent risks. You acknowledge and accept that you are undergoing the treatments at your own risk.
5. Cancellations and rescheduling by you: You may request to cancel or reschedule a booking through the booking portal. For cancellations or rescheduling:
(a) with more than 24 hours' notice: you may transfer your booking to another available time,
(b) with less than 24 hours’ notice, or where you arrive more than 10 minutes after your scheduled appointment time, or do not show up): your booking will be forfeited, with no refund.
Disclaimer: Nurse Rachel Aesthetics operates on a strict appointment only bass with limited weekly capacity. Each appointment reserves dedicated clinical time exclusively for you and prevents that time from being offered to another patient. Appointments cancelled with less than 24 hours notice or not attended are extremely unlikely to be reallocated, resulting in a genuine financial loss to the clinic. The appointment fee reflects not only the treatment products but also the reserved clinical time, professional expertise, assessment, planning, regulatory compliance and overheads associated with proving your appointment. Any cancellation or no-show charge in intended to reflect the genuine losses arising from the cancellation of a reserved appointment is not intended to operate as a penalty.
Subject to your Right to Cancel as set out at clause 2, where you cancel or reschedule with less than 24 hours’ notice, or do not show up, we reserve the right to charge a cancellation fee, which will be equal to 100% value of the price of the relevant Services. To the maximum extent permitted by law, you acknowledge and agree that any cancellation fee is a genuine pre-estimate of our losses arising as a result of your failure to give us notice of your unavailability or attend your booking on time.
6. Cancellation or rescheduling by us: If we are unable to provide your Services due to our illness, an emergency or other circumstances beyond our control, we will notify you as soon as reasonably possible. In these circumstances, you will not be charged a cancellation fee, and we will offer you an alternative appointment time or a refund of any amount paid for that appointment.
7. Packs: You may purchase a single session, pack of sessions or other offering as made available by us. Session packs are valid from the purchase date for the time period set out on our website or as notified in person. Any unused sessions after this period will be forfeited. Where you purchase a pack of multiple sessions, full payment for all sessions in the pack is due at the time of your first treatment. If you fail to attend a scheduled session within your pack, or do not give us sufficient notice to cancel or reschedule that session in accordance with clause 5, that session will be forfeited and will not be refunded or replaced. This will not affect your ability to use your remaining sessions within the pack.
8. Your Obligations: You agree that you will:
(a) complete and sign all paperwork provided by us prior to your appointment and/or the Services being carried out;
(b) comply with our reasonable requests and requirements, including directions we provide to you for the before and after care of treatments, including our Clinic Policy;
(c) provide accurate information to us, including health and medical information;
(d) attend scheduled appointments and follow-up appointments as recommended by us;
(e) immediately report any side effects or concerns following your treatments;
(f) refrain from manipulating, touching or applying any unauthorised products to the treated areas unless explicitly instructed to do so by us;
(g) arrive on time for your appointments;
(h) refrain from being under the influence of alcohol or non-prescription drugs during your appointment;
(i) notify us if you are pregnant or breastfeeding;
(j) not attend if you are suffering from any illness that could risk others’ health or safety;
(k) not make persistent and unreasonable demands that require staff to act outside the boundaries of our organisation, external regulatory bodies or legislation as we cannot accommodate such requests;
(l) not destroy or damage our property;
(m) not harass or make threats (in any way or form) to the safety or wellbeing of any person, including our staff or any other person on our premises;
(n) not engage in any conduct or use any words (whether oral or written) that are verbally, physically, sexually, or psychologically abusive. This includes but is not limited to any spitting, hitting, pushing, shoving, yelling and any unwanted or inappropriate physical contact;
(o) inform us of any physical or medical conditions that may affect your participation; and
(p) treat our premises, staff and equipment with respect.
You agree that if you breach this clause 8, we may ask you to leave our premises, refuse to provide treatment and/or immediately cease providing the Services. To the maximum extent permitted by law, no refund will be due to you for our cancellation of the Services, and this is a genuine pre-estimate of our likely losses arising from your failure to comply with our policies and procedures.
9. Payment: The prices will be set out on our online booking page or in person when you book. A deposit is payable at the time of booking, the amount of which will vary depending on the Services and will be confirmed to you at the time of booking. The remaining balance for the Services is due upon completion of the Services, unless we otherwise agree in writing.
10. Intellectual Property: Each party will maintain ownership of any intellectual property they independently create prior to or during the duration of these Terms. There will be no transfer of intellectual property rights between the parties, except as explicitly outlined in these Terms.
11. Termination for breach: These Terms may be terminated by either party (the Non-Defaulting Party), with immediate effect, if the other party (the Defaulting Party) fails to fulfill an obligation under these Terms and the Defaulting Party does not correct the breach within 10 business days after receiving written notice from the Non-Defaulting Party.
12. Suspension: We may suspend the provision of Services to you:
(a) if we reasonably suspect you are in breach of these Terms; and
(b) while we investigate the suspected breach.
If, following our investigation, we reasonably believe you are in breach of these Terms, we may terminate these Terms immediately, without penalty, by written notice to you.
13. Consumer law: Under the Consumer Rights Act 2015 and other applicable UK consumer protection laws, certain statutory rights apply to the supply of goods and services. In summary, these rights mean that we are required to ensure that the Services:
(a) are performed with reasonable care and skill;
(b) are as we describe them to you; and
(c) are carried out within a reasonable time and for a reasonable price, if we have not agreed the time and price with you.
Nothing in these Terms is intended to affect or limit your rights as a consumer.
14. Liability: We will perform the Services with reasonable care and skill. You acknowledge and agree that aesthetic treatments carry inherent risks, which may include bruising, swelling, discomfort, allergic reactions, infection, and other side effects or adverse outcomes. Results can vary between individuals, and we do not guarantee any specific outcome. We do not exclude or limit in any way our liability to you where it would be unlawful to do so, which includes liability for fraud or fraudulent misrepresentation, and death or personal injury caused by our negligence. Subject to the above and your consumer law rights, neither party shall be liable for any losses that were not reasonably foreseeable by either party at the time the booking was made. Where we are liable to you, but you are also partly responsible for the loss or damage suffered, each party will be responsible for their respective share of the loss.
15. Confidentiality: Both parties commit to maintaining the confidentiality of any confidential information shared while these Terms are in place.
16. Dispute Resolution: In the event of a dispute, the parties will first attempt to resolve the matter through mutual discussion or mediation.
17. Governing Law: Terms are governed by the laws of England and Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in England and Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.
18. No third party rights: Nothing in these Terms confers or is intended to confer any right to enforce any of its terms on any person who is not a party to them.
19. Privacy: We will comply with all applicable data protection laws with respect to the transfer or processing of any personal data in connection with these Terms. We handle your personal data in accordance with our privacy policy, available here: https://nurserachelaesthetics.carrd.co/
20. Relationship of Parties: These Terms are not intended to create a partnership, joint venture, employment or agency relationship between the parties.
21. Subcontracting: We reserve the right to subcontract any portion of the Services at our discretion without needing to get your written approval beforehand. We commit to being fully responsible for fulfilling our obligations under these Terms, and we will ensure that any subcontractors we employ will adhere to the terms of these Terms as if we were performing the Services directly.
For any questions, please contact us at:
Email: [email protected] or text 07490811603.